Terms of Service

Circuit is an attendance ledger for recurring events. Organisers create events, check guests in at the door, and build a longitudinal attendance record over time. The core loop: guests RSVP, attend, receive recognition, unlock milestones, and return.

Organiser accounts require an email address and password. You are responsible for maintaining the security of your account credentials.

Guest identity is cookie-based. No account or password is required to be checked in at an event. Guests may optionally create a profile via magic link to view their attendance history.

Club (free): Up to 3 events per month. Includes check-in, CSV export, and event reminders.

Pro (£20/month): Unlimited events, unlock rules, retention insights, AI credits, recognition emails, and series management.

Venue (£49/month): Everything in Pro, plus organisation account, venue overview, and cross-format metrics. Includes a 30-day free trial.

Operator (enterprise): Everything in Venue, plus API access, outbound webhooks, and NFC check-in. Annual contract — terms governed by a separate agreement.

The free tier is provided “as is” without uptime guarantees. For paid tiers, we aim for high availability but do not offer a formal SLA unless agreed in a separate Operator agreement.

Organisers own their guest list and attendance ledger. Circuit acts as Data Processor for this data.

Guests own their profile data. Circuit acts as Data Controller for guest profile data.

Organisers may export their data at any time via CSV or PDF. See our Privacy Policy for full details on data handling.

You must not:

• Fabricate attendance records or check in guests who did not attend.
• Use the platform to send unsolicited communications to guests.
• Import guest data without a lawful basis (e.g., prior attendance relationship).
• Attempt to access data belonging to other organisers.
• Use automated tools to scrape, crawl, or extract data from Circuit.
• Reverse-engineer or attempt to extract source code from the service.
• Use the API outside the scope of your tier’s permissions.

Payments are processed by Stripe. By subscribing to a paid tier, you agree to Stripe’s terms of service.

If you configure outbound webhooks or API integrations, you are responsible for the security and compliance of your receiving endpoints.

Circuit uses third-party infrastructure providers to operate the service. See our Privacy Policy for a full list of sub-processors.

Retention insights, recognition email composition, and report narration use AI (Anthropic Claude).

AI features process data within your organiser tenant scope only.

AI-generated content — including recognition emails and report narratives — is reviewed by automated tone checks, but you should verify accuracy before relying on it.

AI credits are consumed per query. Credits are non-refundable.

Paid subscriptions are billed monthly via Stripe. You may cancel at any time. Your subscription remains active until the end of the current billing period.

After cancellation, your data is retained for 30 days. After that, you may request permanent deletion.

AI credits purchased separately are non-refundable.

We may change pricing with 30 days’ notice. Existing subscriptions are honoured until the next renewal.

We may suspend or terminate accounts that violate these terms, particularly regarding guest privacy, data fabrication, or spam.

You may delete your account at any time from Settings. Deletion permanently removes all events, guest records, attendance data, and associated records.

If you are part of an Organisation, your account deletion does not affect other members’ data.

Circuit is provided “as is” for free-tier users. We make no warranties regarding availability, accuracy, or fitness for a particular purpose.

For paid tiers, our total liability is limited to the fees you have paid in the 12 months preceding the claim.

We are not liable for indirect, incidental, or consequential damages, including lost revenue, lost data (beyond reasonable backup efforts), or business interruption.

Nothing in these terms excludes liability for fraud, death, or personal injury caused by negligence.

We may update these terms. Material changes will be communicated via email to the address on your organiser account at least 30 days before they take effect.

Continued use of Circuit after the effective date constitutes acceptance.

These terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.